Research Operations Fundamentals, Masterclass

Register now – 2020 world tour tickets.


The Research Operations masterclasses are for practitioners looking to build a qualitative research practice that is ethical, efficient, impactful and scalable.

The Research Operations Fundamentals Masterclass provides a grounding in what research operations is and how to deliver operations with minimal resources or significant organisational commitment. 

It complements the Research Operations Advanced Masterclass.


Sessions are highly interactive and draw on the hosts and attendees’ experience of delivering research operations for corporate, start-up, nonprofit and government clients. Mornings are focused sessions; afternoons include immersive activities. 


You'll learn:

  • How research operations are currently being delivered in large organisations around the world.
  • The twelve elements of research operations and how each supports research impact.
  • The distinction between research operations and research strategy.
  • Get clear on the strategic choices you can make that will either ‘sink or swim’ your operational efforts.
  • The distinction between a research practice and a research organisation.
  • How to structure research operations to deliver immediate value.
  • The challenges and opportunities from engaging primary, secondary stakeholders and partners.
  • Resourcing time, finances and people needed to deliver on operations and research goals.
  • Job descriptions for research operations and researchers.
  • What research operations can learn from DesignOps and DevOps.


  • Gain new focus and confidence in how to deliver a world-class research practice that’s ethical, efficient, impactful and scalable.
  • Emerge with the fundamental concepts needed to form a cogent plan for delivering research operations that scales the impact of your research organisation or practice.
  • Start building towards a practice that allows researchers to focus on what they do best - research.
  • Know how to focus your research resources for efficiency and impact.
  • Understand how to reduce operational friction resulting in cost savings, staff retention and more efficient delivery.
  • Avoid common operational pitfalls.


The Research Operations Fundamentals Masterclass is for anyone looking at starting or growing a qualitative research team: current research practitioners, and managers and heads of research, operations, design and marketing—all the functions that research touches.


Kate Towsey has specialised in Research Operations for nine years and has been instrumental in growing and shaping the emerging practice globally. In 2018, she founded the ResearchOps Community Slack channel (now 4000 people) and currently curates a members-only community of operations practitioners. Kate regularly consults for large organisations on topics including research labs, participant recruitment, data governance strategies and research communications. She currently lives in Sydney where she manages a global team delivering Research Operations for Atlassian.