Masterclass FAQ


Online masterclasses are offered via the Zoom video conferencing platform. Lead by an expert host, the sessions are highly interactive supporting full group, break out groups and 1:1, all within the platform.

Most of our online masterclasses are made up of several modules. You can sign up individual modules. Attending all online modules is the equivalent of completing an in-person masterclass.

You'll need:

  • A computer with with good video camera and microphone.
  • A Zoom account setup prior to the session.

You will receive detailed instructions 3-day prior to the session. Check-in starts 10 minutes before the masterclass. 

Recording & Privacy

  • Each masterclass includes shared course notes that can be edited and commented on in real time by attendees. 
  • To respect the privacy of our attendees and hosts, we do not consent to screenshotting or recording of the Zoom chat window.


You are welcome to join any session remotely—please check the timezone for each session.


Venue location

The venue address will be shared with attendees by email closer to the event date. If you don’t hear from us by 2 weeks prior to the event, please contact us. 

On the day

In-person masterclass runs from 9 am to 5 pm with a lunch break.

Please bring your laptop to the masterclass, unless otherwise specified.

We typically arrange lunch for both vegetarians and non-vegetarians. Beyond that, it is often difficult for us to accommodate individual dietary requests. If you think this is an issue, we welcome you to make your own plans. We value diversity and endeavor to accommodate all requests, but this may not always be possible depending on the caterer’s availability and timing.


Purchasing Tickets

To buy a ticket, you only need to fill out billing information. Attendee details can be added after purchasing the ticket.

Registration - Assigning Your Tickets

Once you completed the purchase, the next step is to fill out the attendee's details. After placing an order, you will receive an email which you can add attendee’s detail or reassign your ticket.

We will send any event updates to the attendee’s email address registered for the ticket. If the purchaser and the attendee are different, be sure to assign your ticket(s) to the right attendee, and have their email address registered. You can do so at any time, but it’s best to complete the registration at your earliest, so nobody misses any emails from us. 

In case we need to reach you out on the day of the event, please register the email address that is accessible anytime (i.e. not generic corporate emails).

Transferring Tickets

You may transfer your ticket to a friend or colleague using the order confirmation email. It's your responsibility to make sure the new attendee has all the information necessary to attend the event.

Pay by Invoice

You can pay tickets by credit card or invoice. The invoice option is currently available for payments over $5,000. Please contact us if you need any help or other arrangements. 

To pay by invoice:

  • Add a ticket and click Continue. A pop-up will appear. 
  • Under Payment Options, select Invoice, enter billing details and click Place Order. You won't be charged at this stage.
  • Once your order is placed, you will see the View Invoice button. Please download your invoice and pay using the provided instructions.

Please note:

  • All invoices are payable within 14 days. Tickets won't be reserved until the full payments are received. If the ticket sells out by then, we will refund the full amount minus any transaction charges incurred.
  • Please remit the full amount in USD. All charges are responsible for buyers. Be sure to add your reference number to your payment.


If you require an invoice or receipt, please use the email confirmation you will receive following online registration. You can download your receipt from View Receipt button in the email.

No Recording

Use of any audio or video recording equipment at our events is prohibited unless otherwise advised.

Canceling Tickets

See our Cancellation Policy.

Any other questions?

Please contact us