Event Cancellation & Refund Policy

Note on COVID-19 - Please read the latest updates on in-person events here.

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The following policy covers all events organized by Studio D, including Masterclasses, Retreats and Expeditions.

Reassigning Tickets

If you cannot attend the event, you may nominate another person to attend using your ticket. We welcome substitutes attending assuming payment has been received in full. All our policies also apply to substitutes.

  • For masterclasses, you can directly transfer/reassign your ticket using the link in the ticket confirmation email. More details
  • For retreats, contact us.
  • For expeditions, contact us. Ticket transfers may involve an interview to ensure the candidate is suitable.

Refund Policy

For Online Masterclasses

All online masterclass tickets are non-refundable. You are welcome to transfer tickets to someone else. If you wish to credit your ticket to another event in the same year, it may be possible depending on availability—please contact us.

It's participants' responsibility to be able to access the online modules using Zoom. We don't offer refunds for missed attendance or delays due to technical issues, connectivity or other problems. Please carefully review the time/timezone to join on time. If you purchased a multi-module ticket, the full ticket is non-refundable if you decided to cancel a part of the modules.

For In Person Masterclasses & Retreats

Should you decided to cancel after payment, and if you are unable to reassign your ticket as above, please contact us. The refund policy applies to all reasons for cancellation. 

Request Received Within:  Refund:
More than two (2) months prior to the the event a 50% refund will be issued
Between two (2) months and one (1) month prior to the event a 25% refund will be issued
Less than one (1) month prior to the event no refund will be offered

For Expeditions

Please carefully read the Waiver and Release of Claims for other issues related to changes in the expedition objectives. The Waiver is shared with all expedition attendees and signed prior to booking.

You are welcome to transfer your place to another person, if they pass the screening interview and are deemed suitable.

If you decided to cancel, expedition deposits are non-refundable. For the balance excluding the deposit, the following policy applies to all cancellation reasons: 

Request Received:  Refund on the balance:
By May 15th 2020 Any prior payment other than the deposit will be refunded.
By June 1st 2020 50% of the balance will be refunded
On June 15th 2020 and after No refund will be issued

 

Note: The full payment is due by May 15th 2020 for all expeditions. If the full ticket amount is not paid by then, the deposit will be forfeited and we will make the place available for another attendee. 

If a route doesn't have sufficient numbers, we'll suggest an alternative or provide a refund.

For All Events

All participants acknowledge that changes in itinerary, location, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Studio D reserves the right to do so at any time, although we will try our best to make decisions jointly with all participants. 

If Studio D decided to cancel the event, we’ll send the refund to your original payment method, excluding the credit card/bank charges. The transaction charges are deducted by third-party payment processors and non-refundable. 

Studio D shall not be held liable for any other loss resulting from changes or cancellation. If, for reasons beyond our reasonable control, Studio D is forced to cancel the event, our Terms and Conditions apply.

Studio D reserves the right to return the deposit and refuse acceptance of the booking at any time, for any reason, at no penalty to us. 

Refunds will be issued immediately to your original payment method, once approved, and they usually show up within 3-5 days. In some countries, it can take 15 days up to 2 months for the refund to arrive.

To transfer your ticket or request a refund, submit this form. Please check your inbox for a confirmation email. If you haven't received it, contact us.

Our contact details can be found in each contract, or event confirmation email. If you have any other questions, contact us.

 

See also: Return policy for books and digital goods | Terms & Conditions | Masterclass FAQ