Event Cancellation & Refund Policy
The following policy covers all events organized by Studio D, including Masterclasses, Retreats and Expeditions, and applies to all circumstances. Please carefully review the following when booking.
By registering to attend a Studio D event, you agree to the following:
Your registration is not complete until full payment is received. All tickets are valid for the named attendee only and cannot be transferred during the event dates. If you cannot attend the event, please contact us.
Substitution and Transfer
Transferring your ticket to someone else
You may transfer your seat to a friend or colleague assuming payment has been received in full. Our policies also apply to substitutes.
- For masterclasses, you can directly assign your ticket to a substitute using the ticket email. More details
- For retreats and expeditions, you must submit a notice to the email address listed on the order confirmation email. See below for expeditions.
Credit or Transfer between events
If you wish to transfer your ticket to another Studio D event, it may be possible depending on availability—please contact us. Transfers are valid for the same calendar year, up to the value of sum paid by you in respect of the event.
We also accept to credit your payment to your Studio D account. Credits are to be used within 12 months from the notice.
1. Online Events
All online event tickets are non-refundable. You may be able to transfer your ticket to another event, subject to availability.
It's participants' responsibility to be able to access the online events using Zoom. There are no refunds for missed attendance or delays due to technical issues, connectivity or other problems. Please carefully review the time/timezone to join on time. If you purchased a multi-module ticket, the full ticket is non-refundable if you decided to cancel a part of the modules.
2. In Person Masterclasses & Retreats
If you must cancel your booking, please submit a written notice to our email address listed on the order confirmation email. If we receive a valid cancellation request, we will process as below:
|Valid Notice Received Within:||Refund:|
|More than two (2) months prior to the the event||a 50% refund will be issued|
|Between two (2) months and one (1) month prior to the event||a 25% refund will be issued|
|Less than one (1) month prior to the event||no refund will be issued|
For expeditions in 2021, the following policy applies.
- A non-refundable registration fee of $250 (the deposit) is required to secure a place on the team. A payment link will be provided to applicants who pass the screening interview.
- The remaining balance is due one month prior to the event. We will keep in touch with our attendees on a regular basis about details. If we don't receive the full amount by the due date, the deposit will be forfeited and your placement will be offered to next person on the waitlist.
|Valid notice received:||Refund:|
|By June 6, 2021||a 75% refund of balance payment (excluding a $250 deposit) will be issued|
|By July 6, 2021||a 50% refund of balance payment (excluding a $250 deposit) will be issued|
|On July 6 and after||no refund will be issued|
We also accept transfer or credit for a future event to be used within 12 months from the notice, depending on availability. Please note: transfers will involve an interview to ensure the candidate is suitable for the route and a written approval from us.
If Studio D is required to cancel an expedition, we will offer you the choice of either: (a) a refund for the paid amount excluding the $250 deposit; or (b) credit for a future event of your choice to be used within 12 months from the notice.
For All Events
This policy applies to all circumstances including any COVID-19 related reasons such as: transportation disruptions and cancellations, border closures, travel visas being declined, illness, travel or health advisories and quarantines. COVID-19 and its consequences are no longer unforeseen thus our extended support has ended and our cancellation policy will apply as usual.
All participants acknowledge that changes in itinerary, location, content, host or other arrangements may happen with little or no notice before the event date, in response to reasons including but not limited to: weather events, security events, closed borders, public health scares, host or team sickness or injury. Studio D reserves the right to do so at any time, although we will make every attempt to make decisions jointly with the participants.
It may be necessary to cancel an event for reasons beyond our reasonable control. If Studio D is required to cancel an event (other than expeditions), we will offer you the choice of either: (a) a refund for the paid amount minus a 6% transaction and administrative charges; or (b) credit for a future event of your choice subject to availability, to be used within 12 months from the notice, up to the original ticket value. For expeditions, the clause 3 policy applies.
In such cases, our liability is limited to refunding the fees according to the policy above for the affected event. Beyond that, we shall not be liable for any costs or loss resulting from changes or cancellation as a result of an event outside our reasonable control. See also: Terms and Conditions.
We reserve the right to return the payment and refuse acceptance of the booking at any time, for any reason, at no penalty to us.
Any refund due, once approved, will be issued within 30 days of receipt of the cancellation notice to your original payment method, which usually show up in 3 - 5 days.
Our contact details can be found in each booking confirmation email or on the ticket. To submit a request to change or cancel your booking, please email us with the order number and other booking details. If you have any other questions, contact us.