Returns

 

If you wish to change or cancel your masterclass or retreat ticket, please see our refunds policy for events. For books and other products, read on.

If you are not completely satisfied with your purchase, items may be returned for a refund within 30 days of the original purchase. All items must be in new condition and undamaged, have all tags attached. 

All sales are final for the printed books, ebooks, digital downloads, custom and made-to-order items.

We do not offer returns or exchanges for products purchased through other locations than studiodradiodurans.com.

If you believe your item is defective or has been damaged en route, please contact us.

International orders - Import duties and taxes should be expected. We do our best to prepare the supporting documents prior to the shipment. We are unable to offer any support or refunds for duties, taxes and any other associated fees on returned goods. Customs and importation systems are highly variable in each country and it is an issue that is beyond our control. International returns are not currently available due to this. The cost of shipping and handling items back is too high to make it workable for either side.

Please contact us to initiate a return and we'll provide you with further instructions. Please note shipping and handling fees are not refunded.